How do I report a security incident to the client?

Short answer

The guard opens the incident from the field app as soon as it happens.
Picks the incident type (break-in, false alarm, conflict, technical fault) and adds a description and photos.
The incident becomes immediately visible to the dispatcher, who assesses severity.
Urgent incidents are automatically escalated to the site manager and, if warranted, to the client.
The final report is generated in a standard format, ready to send or attach to the site file.

Law 333/2003 on the protection of objectives — the guard must report any event that affects the site's safety.
Government Decision 301/2012 — the methodological norms require written records of incidents and the measures taken during a shift.

Example: the guard spots a forced access door at a warehouse at 2:14 AM. They open the incident in the app, add 3 photos and a description, and the system automatically alerts the site manager and dispatcher, escalating to the client if the incident is flagged critical.

The incident is reported verbally, by phone, with no written record — there's no later proof for the client or insurer.
The report reaches the client days late, when the urgency called for immediate notification.
No photos or evidence are attached to the incident, which weakens any later claim.

Field incident reporting, with photos attached directly from the guard's mobile app.
Automatic escalation to the manager and client for incidents flagged urgent.
A complete per-site incident history, accessible to the client through dedicated access.