Incident reports
The guard logs an incident directly from the field, with photos and a description, and the dispatcher escalates and sends the report to the client in a standard format.
Field reporting
The guard fills in the incident from their phone — type, description, photos, people involved — at the moment it happens.
Automatic escalation
Incidents flagged as urgent send an immediate notification to the dispatcher and site manager.
Standard client format
Every report is generated in a consistent format, ready to send to the client or attach to the site file.
How it works
The guard opens an incident from the app, picks the type (break-in, false alarm, conflict, technical fault, etc.), adds a description and photos. The incident is immediately visible to the dispatcher, who can escalate to a manager or client. Every site keeps a complete history, also useful for regulatory reporting.
Frequently asked questions
Can I attach photos to an incident report?
Yes, any number of photos straight from the field app, automatically attached to the report and visible to the dispatcher in real time.
Can the client see incident reports for their site?
Yes, through dedicated access to the site file, with the full history of incidents and patrol reports.
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