Security guard company Q&A
How do I manage shift handover between security guards?
Short answer
- The guard handing off the post confirms the site and equipment condition in the app.
- The guard taking over confirms receipt, with the predecessor's notes visible.
- Any open incident stays visible to the new guard, so follow-up continues.
- The dispatcher gets automatic confirmation of the shift handover, with the exact time.
- If the handover isn't confirmed in time, the dispatcher gets an unconfirmed-post alert.
What the law says (brief)
- Law 333/2003 on the protection of objectives — the post handover must be documented, including notes relevant to the site's security.
- Government Decision 301/2012 — the methodological norms require a written record of the shift handover in the site's register.
Practical examples
- Example: the night guard hands off the post with the note "side door lock is faulty, flagged to the manager". The day guard automatically sees this note on takeover, with no phone call needed, and the dispatcher has confirmation of the exact handover time.
Common mistakes
- The handover is done verbally, with no written note — relevant information gets lost between shifts.
- There's no takeover confirmation, and dispatch doesn't know if the post is actually covered.
- Open incidents aren't visible to the next guard, who restarts the investigation from scratch.
How 4guards helps
- Digital handover, with the predecessor's notes automatically visible to the next guard.
- Post takeover confirmation, with a dispatcher alert if it isn't confirmed in time.
- Open incidents stay attached to the site, visible for continuity across shifts.