Frequently asked questions

Every plan includes unlimited shift scheduling, dispatch, checkpoint patrols, incident reports, client contracts and recurring billing — no separately-priced add-ons.

Yes. Upgrade or downgrade any time from your account, with the invoice adjusted pro-rata for the remainder of your current billing period.

Yes. Manage multiple companies from the same account, each with its own sites, guards and billing, with no requirement for separate subscriptions.

Card (Visa, Mastercard) or bank transfer against a pro-forma invoice. Monthly or annual billing, with a discount on annual plans.

Yes, no minimum term. Your site data stays exportable for 30 days after cancellation.

No limit on active sites on any plan. Every site has its own post roster, guards, contract and history, viewable separately or rolled up into one dashboard.

Define posts (gate, perimeter, warehouse) with the required coverage schedule per post. Overlaps and legal rest hours are checked automatically.

The dashboard automatically highlights intervals with no guard assigned, alerting the dispatcher hours before the shift starts.

No. Shift confirmation, checkpoint scanning and incident reports are filled in straight from a phone browser, even offline.

Enter their details once — contract, certification, qualification (armed/unarmed) — and make them immediately available for post assignment.

From the dispatch panel, move an available guard to a site in seconds — they get an automatic notification with the new post and instructions.

Yes. Every profile keeps posts covered, hours worked and any reported incidents — useful for performance reviews.

Yes. We import your guard data and active sites from an Excel file, and a solution engineer helps with setup.

Place QR or NFC tags along the patrol route. The guard scans on pass-through, and the system logs the time and location automatically.

Yes. Set the maximum interval between checkpoints, and the system automatically notifies the dispatcher if a point isn’t scanned in time.

The guard opens the incident from the field with photos and a description. Urgent incidents are automatically escalated to the manager and client.

Service contracts, security plans, handover reports and incident reports — all attached directly to the site, searchable and exportable.

Yes. An automatic notification goes out well ahead of the expiry date to the site owner, so you never leave a post without legal coverage.

On our own EU infrastructure, GDPR by default, with daily backups and encryption at rest.

Yes. An affiliate programme with a unique code — earn recurring monthly commissions for every company that picks 4guards on your recommendation.