How do I report a security incident to the client?

Short answer

The guard tells dispatch as soon as the incident happens, and dispatch records it in the panel.
Pick the category and severity, then add a description of the incident.
The incident appears in the panel's incident list, and the dispatcher or manager assesses its severity.
For urgent incidents, set the escalation status; your company then informs the site manager and, if warranted, the client directly. 4guards sends nothing automatically.
At the end, close the incident (it can be reopened if new facts appear); you write the report for the client from the incident data and send it yourself.

Law 333/2003 on the protection of objectives — the guard must report any event that affects the site's safety.
Government Decision 301/2012 — the methodological norms require written records of incidents and the measures taken during a shift.

Example: the guard spots a forced access door at a warehouse at 2:14 AM. They tell dispatch, who record the incident in the panel with a description and mark it as serious. The dispatcher then informs the site manager and the client by phone or e-mail, because 4guards does not send messages.

The incident is reported verbally, by phone, with no written record — there's no later proof for the client or insurer.
The report reaches the client days late, when the urgency called for immediate notification.
The incident description is vague — without what happened, where, when and what measures were taken, any later claim is weakened.

Incident reports in the panel, with category, severity, description, status and escalation status.
Escalation status, closing and reopening of incidents, plus incident statistics. Nothing is sent to the client automatically.
Incident history per site in the panel. 4guards does not send incidents to the client and has no portal page where the client can view them: you send the report to the client yourself.